ChopNow Privacy Policy

Introduction

Welcome to ChopNow. Your privacy is important to us. This Privacy Policy explains how ChopNow collects, uses, stores, shares, and protects information when you use our mobile applications, websites, and related services.

This Privacy Policy applies to ChopNow services, including the ChopNow Customer application, ChopNow Vendor application, our websites, and related services.

Depending on how you use ChopNow, different categories of information may apply to you as a customer or restaurant/vendor partner.

Information We Collect

Depending on how you use ChopNow, we may collect the following information:

• Account Information: Full name, email address, phone number, login credentials, and account identifiers.
• Customer Information: Delivery address, order information, restaurant selections, and information necessary to process and fulfil orders.
• Vendor and Restaurant Information: Restaurant name, business information, restaurant address, contact details, verification information, restaurant profile information, menu items, prices, operating information, and other information associated with a restaurant's use of the ChopNow platform.
• Photos and Uploaded Content: Restaurant logos, cover images, menu-item images, and other content voluntarily uploaded by restaurant/vendor partners.
• Location Information: Device or restaurant location when location permission has been granted.
• Order and Transaction Information: Information relating to orders, order status, transaction references, settlements, and other information required to operate the ChopNow service.
• Payout Information: Where applicable, information required to process settlements or payouts to restaurant/vendor partners.
• Device and Technical Information: Device information and technical information necessary for application functionality, security, troubleshooting, notifications, and performance monitoring.
• Support Communications: Information you provide when contacting ChopNow for support or making enquiries.

How We Collect Information

We collect information when you create or update a customer account, sign in to an existing vendor account, upload content, place or manage an order, provide or update business information, contact support, or otherwise use ChopNow services.

Restaurant/vendor accounts may be created or provisioned by ChopNow or an authorised administrator. Restaurant partners use their assigned login credentials to access and manage their restaurant information through the ChopNow Vendor app.

Certain technical information may also be collected automatically when you use the application. Location information is accessed only when the appropriate device permission has been granted.

How We Use Your Information

We may use information collected through ChopNow to:

• Create and manage customer accounts and administer existing vendor accounts.
• Authenticate restaurant/vendor partners and provide access to their assigned restaurant profiles.
• Process, manage, and fulfil food orders.
• Allow vendors to manage restaurants, menus, prices, images, and orders.
• Facilitate communication and order fulfilment between customers, restaurants, and delivery partners.
• Process vendor settlements and payouts where applicable.
• Provide customer and vendor support.
• Send order updates, account notifications, and other service-related notifications.
• Verify accounts and protect the platform from fraud, abuse, and unauthorised access.
• Maintain, troubleshoot, analyse, and improve the performance and reliability of ChopNow services.
• Comply with applicable legal and regulatory obligations.

Location Services

ChopNow may request access to your device location when location-related functionality is required.

For customers, location information may be used to improve delivery accuracy, determine delivery locations, and display relevant restaurants or services.

For restaurant/vendor partners, location information may be used while the ChopNow Vendor app is in use to determine or confirm restaurant locations and provide location-related platform functionality.

Location access is subject to your permission. You can disable or change location permissions at any time through your device settings.

Photos and Media

Restaurant/vendor partners may choose to grant access to photos or select images from their device to upload restaurant logos, cover images, menu-item images, and related restaurant content.

ChopNow uses this content to create, display, and manage restaurant and menu information on the platform.

Data Sharing

We do not sell your personal information.

We may share information where necessary with:

• Restaurants and vendors involved in fulfilling an order.
• Delivery partners involved in delivering an order.
• Payment and payout service providers.
• Hosting, infrastructure, notification, analytics, security, and other technology service providers used to operate ChopNow.
• Government, regulatory, or law-enforcement authorities where disclosure is required by applicable law.

We require service providers that process personal information on our behalf to handle such information appropriately and in accordance with applicable privacy and security obligations.

Payment and Payout Information

Payments and vendor payouts may be processed through third-party payment-service providers.

ChopNow may receive and store transaction references, transaction status, payout details, and other information required to process or verify transactions.

Sensitive payment-card information may be handled directly by the relevant payment provider rather than stored by ChopNow.

Data Retention and Account Deletion

We retain personal information for as long as reasonably necessary to provide ChopNow services, maintain your account, fulfil transactions, resolve disputes, prevent fraud, meet legal or regulatory requirements, and enforce our agreements.

When you request account deletion, we will delete or anonymise personal information associated with your account where appropriate, except for information that we are required or permitted to retain for legal, regulatory, security, fraud-prevention, accounting, or legitimate business purposes.

Users may request account deletion through the account-deletion functionality provided in the ChopNow application where available, or by contacting us using the information provided below.

Data Security

We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Your Choices and Rights

Depending on applicable law, you may request to access, correct, update, or delete personal information associated with your ChopNow account.

You may also withdraw permissions previously granted to the app, such as location or photo-library access, through your device settings.

To exercise a privacy-related right or make a privacy request, contact us using the details provided below.

Children's Privacy

ChopNow is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that personal information has been collected from a child in circumstances where it should not have been collected, we will take reasonable steps to delete the information.

Third-Party Services

ChopNow may use third-party services to provide payment processing, notifications, hosting, analytics, security, and other functionality.

These providers may process limited information where necessary to provide their services. Their processing may also be governed by their respective privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or privacy practices.

When changes are made, the updated policy will be published on this page and the "Last Updated" date will be revised.

Contact Us

If you have questions, concerns, account-deletion requests, or other privacy-related enquiries, please contact us at:

Email: info@chopnowng.com